West Kowloon Cultural District Authority 西九文化區管理局
Temporary Ticketing Assistant (Part-time) (Ref: 18131) 臨時票務助理 (兼職) (Ref:18131)
參考編號：
JP-0000008254
刊登日期：
2018年08月06日
職責描述：
You will be responsible for:
• selling and dispatching tickets and related products using WKCDA’s computerised ticketing system, and issuing prepaid tickets to patrons during performance incomings;
• fielding general enquiries and customer feedback in line with the Ticketing team’s Customer Service Policy and Procedures handbook;
• capturing patron data wherever possible, in strict observance of regulatory directives;
• executing routine tasks and duties at all times within operational guidelines, especially in matters relating to financial transactions and payment card industry (PCI) compliance;
• maintaining open lines of communication with colleagues on all issues relating to ticket sales and customer service; and
• handling ad-hoc tasks as assigned.
You should:
• possess secondary school qualification or above;
• preferably have 1 year of relevant experience in a cash-handling or customer-focused environment;
• be patient and polite under pressure particularly during busy periods;
• be a confident and effective communicator, with a good telephone manner;
• be prepared to work weekend and public holiday hours according to the duty roster assigned as shift duty is required;
• be proficient in written and spoken English and Chinese. Proficiency in other languages is an advantage; and
• provide at least 2 days’ availability to work per week.
• selling and dispatching tickets and related products using WKCDA’s computerised ticketing system, and issuing prepaid tickets to patrons during performance incomings;
• fielding general enquiries and customer feedback in line with the Ticketing team’s Customer Service Policy and Procedures handbook;
• capturing patron data wherever possible, in strict observance of regulatory directives;
• executing routine tasks and duties at all times within operational guidelines, especially in matters relating to financial transactions and payment card industry (PCI) compliance;
• maintaining open lines of communication with colleagues on all issues relating to ticket sales and customer service; and
• handling ad-hoc tasks as assigned.
You should:
• possess secondary school qualification or above;
• preferably have 1 year of relevant experience in a cash-handling or customer-focused environment;
• be patient and polite under pressure particularly during busy periods;
• be a confident and effective communicator, with a good telephone manner;
• be prepared to work weekend and public holiday hours according to the duty roster assigned as shift duty is required;
• be proficient in written and spoken English and Chinese. Proficiency in other languages is an advantage; and
• provide at least 2 days’ availability to work per week.
學歷要求：
粵語：
良好
英語：
普通
普通話：
普通
中文：
普通
英文：
普通
接受網上申請：
不接受
申請方法：
For interested parties, please submit your application along with your CV via online application or by mail quoting the reference number, name of the position and your availability to:
Ms. Shavian Ng
West Kowloon Cultural District Authority
Units 608-613, Level 6, Core C, Cyberport 3,
100 Cyberport Road, Hong Kong
Data collected will only be used for job application processing. All related information will be kept up to 24 months and all personal data will be destroyed afterwards.
For more information
http://www.westkowloon.hk or contact
Ms. Shavian Ng at 2200-0329
Ms. Shavian Ng
West Kowloon Cultural District Authority
Units 608-613, Level 6, Core C, Cyberport 3,
100 Cyberport Road, Hong Kong
Data collected will only be used for job application processing. All related information will be kept up to 24 months and all personal data will be destroyed afterwards.
For more information
http://www.westkowloon.hk or contact
Ms. Shavian Ng at 2200-0329
截止申請日期：