Guest Services Agent 前檯賓客服務員

• Responsible for all daily front office activities.
• Act as a shift leader of front desk
• Provide check-in and check-out services for guests in a professional manner
• Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously at all time
• Ensure correct handling of billing and administrative work, including the review and report archiving
• Supervise and ensure that all frontline staff provide quality services to hotel guests
• Ensure effective cross-departmental communication in order to handle both guest and operational issues effectively and efficiently
• Handle job tasks when assigned to all locations within Yulan’s parent company
• Responsible for all work assignments related to the nature of Front Office service
• Perform ad hoc duties assigned by the Front Office Manager
• 負責所有日常的前台活動。
• 擔任前臺輪班領導
• 專業的為客人提供入住和退房服務
• 及時、高效、禮貌地回應所有客人的要求，為所有客人提供優質服務
• 確保正確處理計費和行政工作，包括審查和報告
• 監督並確保所有前線員工為酒店客人提供優質服務
• 確保有效的跨部門溝通，以便有效和高效地處理客人和運營問題
• 當分配到Yulan母公司內的所有地點時，處理工作任務
• 負責與前廳部服務性質相關的所有工作任務
• 執行前枱部經理分配的臨時職責