職責描述：
- To handle telephone enquiries from the public in relation to MPF and ORSO legislation/issues;
- To receive complaints from the public and compile complaint reports;
- To assist in preparing draft reply to written enquiries;
- To receive and record views and opinions from the public;
- To provide customer services to the public at service counters and outreach programmes on need basis; and
- To provide support for ad-hoc projects as assigned by management.
* The incumbent may be required to work on shift (including Saturdays).
- To receive complaints from the public and compile complaint reports;
- To assist in preparing draft reply to written enquiries;
- To receive and record views and opinions from the public;
- To provide customer services to the public at service counters and outreach programmes on need basis; and
- To provide support for ad-hoc projects as assigned by management.
* The incumbent may be required to work on shift (including Saturdays).
工作地點：
工作時間備註：
* The incumbent may be required to work on shift (including Saturdays).
學歷要求：
工作經驗及技能：
A recognized degree, or equivalent; Non-degree candidates with more experience may also be considered;
At least two years of relevant experience in handling hotline enquiries and complaints, preferably gained from sizable or public organizations;
Proficient in PC applications including Excel, Word and Chinese word processing;
Good command of written and spoken English and Chinese;
Proficient in Putonghua will be an advantage;
Good communication, interpersonal, organization and problem solving skills;
Customer-oriented, flexible and collaborative;
Agile, a good team player and able to work independently as well as under pressure; and
Able to deal with the public effectively.
At least two years of relevant experience in handling hotline enquiries and complaints, preferably gained from sizable or public organizations;
Proficient in PC applications including Excel, Word and Chinese word processing;
Good command of written and spoken English and Chinese;
Proficient in Putonghua will be an advantage;
Good communication, interpersonal, organization and problem solving skills;
Customer-oriented, flexible and collaborative;
Agile, a good team player and able to work independently as well as under pressure; and
Able to deal with the public effectively.
津貼和福利：
A competitive remuneration and benefits package including a discretionary performance-linked variable pay, annual leave, medical, dental and life insurance coverage, and MPF will be offered. All new appointments will be made on a two-year fixed-term contract initially prior to consideration for appointment on a non-fixed-term basis.
2 空缺
粵語：
良好
英語：
良好
普通話：
良好
中文：
良好
英文：
良好
接受網上申請：
登入後可使用網上申請
申請方法：
Online Application:
https://careers.mpfa.org.hk/view/personel/RecruitList/RecruitPositionDetails?lang=en_US&company_no=20181&recruit_no=e5253460-4dd1-6dd9-5301-94ada78e5f9b&application_form_type=standard&position_name=Officer%20(Member%20Protection%20and%20Services)%20%E2%80%93%20Customer%20Services%20Function%20(Hotline)
https://careers.mpfa.org.hk/view/personel/RecruitList/RecruitPositionDetails?lang=en_US&company_no=20181&recruit_no=e5253460-4dd1-6dd9-5301-94ada78e5f9b&application_form_type=standard&position_name=Officer%20(Member%20Protection%20and%20Services)%20%E2%80%93%20Customer%20Services%20Function%20(Hotline)
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